REFUNDS

Services are not refundable after the invoice has been paid (after the project is accepted, contract is signed), at that point we will have blocked out project time for your work, as well as has our freelances begin the process. All downloadable items are not eligible for refunds or exchanges.

Ongoing monthly subscription services require a 15-day written notice of any changes to services and a 30-day written cancellation, so that any third-party resources that are used for your project can be properly cancelled. This notice may be presented in writing by emailing jennifer@cashmereblu.com. 

*Please be sure that we have acknowledged receipt of your request.

CANCELLATIONS

Once the invoice has been paid, there will be a 50% cancellation fee to cancel the service(s) paid for. This includes a fee we are charged to process the cancellation and return of funds from our merchant processor. NO EXCEPTIONS.

Refund and cancellation and policies are outlined in proposals and/or on your contract/Scope of Work before you sign your agreement; as well as on your invoice before you pay. Please be sure you understand the policies before you accept a proposal, sign a contract or Scope of Work agreement, or pay your invoice.

If you have any questions, please contact us hello@cashmereblu.com

Need help?

Contact us at hello@cashmereblu.com for questions related to this matter.